Live chat
Tap the green chat window in the bottom-left corner of the app or site. ZoomBot, our AI assistant, responds first and routes you to a live support agent when needed — 24 hours a day, 7 days a week.
Support
We’re here 24/7.
Reach a real CoinZoom team member by chat, email, or phone — any time, any day.
Reach the support team any time at support@coinzoom.com. We respond to all emails within one business day.
Phone
Lost or stolen card, disputes, or urgent account issues: 1-866-286-8054. General callback requests: 1-888-355-1924 — we return calls the same business day in most cases.
Help center
Browse FAQs, step-by-step guides, and troubleshooting at support.coinzoom.com. Most common questions are answered there instantly.
Lost or stolen card?
Call 1-866-286-8054 immediately to freeze or cancel your card. You can also freeze it instantly inside the CoinZoom app under Card Settings. Replacement cards are shipped free to all Prime members.
How to spot a CoinZoom impersonator
CoinZoom will never ask for your password, seed phrase, or 2FA code — not by phone, email, or chat. We will never ask you to send crypto to “verify” your account or resolve an issue. If someone claiming to be CoinZoom support asks for any of these, hang up or close the chat and contact us directly at support@coinzoom.com.
What we help with
Account access and recovery, transaction disputes, KYC verification, card emergencies, ZoomMe transfers, and general questions. ZoomBot handles most requests instantly — and escalates to a live agent whenever you need a real person.
CoinZoom, Inc. · 4640 S Holladay Village Plaza, Suite 206, Salt Lake City, UT 84117